App / Casino
This page sets out exactly how 5999bit handles the personal data you share when you create an account, use your wallet, or contact support. Access to our platform depends on your local law and eligible regions — read this policy before you proceed.
When you open an account, we collect the details you enter directly: your name, contact address, and the payment method you choose — whether that is bKash, Upay, or Bank Transfer. We use this to verify your identity, process wallet transactions, and keep your account records accurate. We do not sell your personal data to third parties. Data shared with payment processors — including bKash and Upay — is handled under their own terms; we pass only what is needed to complete a transaction. Device and browser signals (session identifiers, IP address, connection type) are logged automatically when you access the platform on mobile or desktop. We keep these logs to detect unusual account activity and to resolve support queries. If you contact our support team, the conversation record is stored against your account. We retain personal data for as long as your account remains open, and for a further period required under applicable rules. Availability of this platform, and your rights under this policy, depend on local law and the eligible regions defined in our terms.
This policy applies to data processed directly by 5999bit. It does not extend to third-party services you reach through links on our platform, nor to payment processors who operate under their own separate privacy terms. Understanding the boundary helps you know where to direct a data question.
All data you submit when registering, logging in or updating your account profile is covered by this policy. That includes your contact details, wallet type selection and any identity documents we request for verification purposes.
Transaction references for bKash, Upay and Bank Transfer are logged in your account history and fall within our data records. The payment processor handling the transfer operates under its own privacy terms, which we do not control.
Your browsing activity within the 5999bit lobby — which game categories you open, how long a session runs — is recorded at a session level. This data is used only for account security and platform improvement, not shared for advertising purposes.
Links to studios, external payment pages or support tools outside our domain are not covered by this policy. Once you leave the 5999bit domain, the privacy practices of that third party apply. Check their terms directly before sharing data with them.
You have practical choices about your data at 5999bit. First, you can review the personal information held in your account at any time by logging in and opening the account settings section — your registered contact details, payment method on file and transaction history are all visible there. If any detail is incorrect, you can update it directly through the account form or ask support to correct it on your behalf. Requesting a copy of the broader data record we hold requires a written request through our support channel; we will respond within the timeframe set by applicable rules in your eligible region. If you believe data is being handled contrary to this policy, you can raise the concern with our support team. Your rights depend on the law that applies in your region — eligibility is not universal, and we will tell you clearly if a specific request falls outside what we are able to process.
Log in and open account settings to see the contact details, payment method and transaction history we hold. What is shown there is the live record — no separate request needed to view it.
Update your name, contact address or wallet preference directly in account settings. For fields locked from self-edit, send a correction request to support with the accurate detail and we will action it.
Send a written request through our support channel. We will confirm receipt and respond within the period set under applicable rules for your eligible region. Include your registered account email so we can locate your record.
If you think any part of this policy has not been followed regarding your data, contact our support team with a clear description. We treat these as priority queries and respond before routine account questions.
Data questions, correction requests and policy concerns should come directly to our support team. Use the channel that suits your situation — live chat for quick clarifications, email for formal requests that need a written record, and the account help section for self-service updates to your personal details.
Open the chat widget from any page while logged in. Describe your data question and our support team will respond. For record correction requests, the agent can initiate the change or escalate to the relevant team.
Send your formal data request or policy concern by email to our support address listed in the contact section. Include your registered account email and a clear description of the request so we can locate your record quickly.
Several data actions — viewing your transaction history, updating contact details, reviewing your current wallet method — are available directly in account settings without contacting support. Log in and check the settings section first.
Our approach to data handling is built around keeping your account records accurate and accessible only to you. Cookies are used on the 5999bit domain to maintain your session state — they let the platform remember your login across pages without requiring you to re-enter credentials. You can manage cookie preferences through your browser settings; blocking session cookies will affect your ability to stay logged in. Account passwords are stored in hashed form; we do not hold or transmit your password in plain text. Data retention periods follow the requirements that apply in your eligible region — we do not hold personal data longer than necessary, and records linked to a closed account are handled in line with applicable retention rules. If you want to know the retention period that applies to your account specifically, ask our support team in writing.
Used to keep your login active while you browse the lobby. Managed through your browser settings. Blocking them will prevent the platform from maintaining your session across pages.
Your account password is stored as a hashed value. We never hold or send it as plain text. If you suspect your password has been compromised, update it immediately through account settings or contact support.
Personal data is kept for as long as your account is active and for the further period required under rules applicable to your eligible region. After a defined period post-closure, records are removed or anonymised in line with those rules.
Policy questions, data correction requests and concerns about retention all go to our support team. Written requests receive a tracked response. Your rights under this policy depend on local law and your eligible region.
These are the questions we receive most often about how 5999bit handles personal data. If your question is not answered here, contact support directly.
We collect the details you enter during registration: your name, contact address and chosen payment method (such as bKash, Upay or Bank Transfer). Session data — IP address and device type — is logged automatically. We collect only what is needed to run your account and process wallet transactions.
We do not sell your data. We share limited information with payment processors — for example, the transaction reference needed to complete a bKash or Upay payment. Each processor handles that data under its own privacy terms. We do not pass data to advertisers or unrelated third parties.
Log in and open account settings to see your registered contact details, payment method on file and transaction history. For a broader data record, send a written request through live chat or email and we will respond within the period required under rules applicable to your eligible region.
Yes. Some fields — contact address, wallet preference — can be updated directly in account settings. For fields that are locked, contact support with the correct detail and we will update the record. Include your registered account email in the request so we can locate your file.
Retention periods follow the rules applicable to your eligible region. We do not keep personal data longer than required. After the defined period post-closure, records are removed or anonymised. Ask support in writing if you need the specific period that applies to your account.
Access to 5999bit and the rights available under this policy depend on your local law and eligible region. This policy describes how we handle data for accounts we are able to serve. If access in your region is restricted, some or all of this policy may not apply. Check the terms for your region or ask support.